As a client/patient of D&J Medical, you have the right to:
- Access to Care:
You have the right to receive treatment regardless of race, age, gender, religion or creed, sexual orientation, national origin, physical or mental disability. You have the right to participate in the development and implementation of your treatment plan. You have the right to be informed in advance of any changes in the care or treatment provided by the company when those changes may affect your well-being.
- Respect and Dignity:
You have the right to considerate and respectful treatment that recognizes personal dignity. You have the right to be addressed by your proper name. Your personal values, beliefs, and cultural heritage will be respected.
You have the right to expect a reasonable response to your requests for treatment or services.
- Personal Safety:
You have the right to receive considerate and respectful care in a clean and safe environment.
You have the right to consult a specialist.
- Acceptance and Refusal of Treatment:
You have the right to make decisions about your health care, including the right to accept or refuse treatment. You also have the right to be informed of the medical consequences of accepting or refusing treatment.
You have the right to receive all the information you need to give informed consent for any proposed procedure or treatment, including the possible risks and benefits of the procedure or treatment.
- Continuity of Care:
You have the right to expect coordination of care and to know the name of your physician and how to contact him or her. You have the right to know the names, positions, and functions of D&J Medical personnel involved in your care.
You have the right to obtain complete and up-to-date information concerning your diagnosis, treatment, and prognosis. You have the right to review your medical information at any time.
You have the right to privacy and to expect that all your personal health care information will be confidential, unless restricted by law.
You have the right to receive an itemized bill and an explanation of all charges.
- Resolution of Complaints:
You have the right to complain without fear of reprisals about the care and services you are receiving. You have the right to a timely response from the company, in writing if you request it, regarding a complaint.
Your responsibilities include:
You must provide complete and accurate information about your health. If you do not understand what your health care team is telling you, or if you need more information, you must tell them. If you are unable to follow the care plan set up by your health care team, you must tell a doctor or nurse. You must be honest about your pain and pain control responses.
You must provide complete and accurate information about your health care coverage and make arrangements for timely payment of your bill. If you are enrolled in an HMO or managed care plan, please provide us with the approvals and referrals required by your plan. If there is something about your bill you do not understand, please ask for clarification.
- Medical Appointments:
If you are unable to keep an appointment, please notify the appropriate office as soon as possible.